Frequently Asked Questions

Most Recently Viewed

• General - How do I create an online account so I may pay my AVECC bills online?
• General - Who do I contact if I have questions about any capital credits I may be due or would like more information about your capital credit payment history?
• General - What are capital credits?
• Rates - Is there a place online where I can find the electric rates AVECC offers?
• Fees - How do I sign up for levelized billing?
• Energy Services - Are rebates available for new air conditioner units?
• General - How can I get copies of 2012 bills?
• General - When does a new customer receive their deposit back?
• Energy Services - What is the availability charge on my bill?
• Policy - If I am on levelized billing, can I pay only the current monthly charges and still be in the levelized billing program?
• Rates - Do you offer a discounted rate for seniors over 65?
• Policy - If I install solar and produce extra electricity, will AVECC buy it back?
• General - How do I set up a login account to access my bill?
• General - What are the Seven Cooperative Principles?

Most Popular

• Rates - Are there certain times of the day that we pay more for electricity?
• General - When trying to view my bill online, why does it show "Please check to make sure your account number is valid?"
• Energy Services - How do I safely connect a back-up generator to my home?
• General - If I hook up a wind turbine system and it generates more electricity than I use does my meter turn backwards or do I get a credit?
• Energy Services - Does Arkansas Valley Electric offer energy audits or blower door tests?
• General - Where do I find a list of patricipating businesses for the Co-op Connections Card?
• Energy Services - Do you offer average monthly payment plans?
• General - I would like to go paperless. Can I receive an e-bill with e-mail notification that it is ready?
• General - Can I view an electronic copy of the Rural Arkansas Living magazine online?
• General - How do I locate a pharmacy or lookup the price of a prescription medication?
• Fees - What is the cost for paying your bill online?
• General - What are my payment options?
• General - Am I really an owner of Arkansas Valley Electric?
• General - What are your specifications for net metering?
• General - How do I report tree limbs on electric lines?
• General - My bill seems really high this month. Can you help me figure out why?
• General - How do I set up electric service for my new home?
• General - Can I set up an automatic draft for bill payment from my checking account?
• General - Can I change the due date on my bill?
• General - We're moving from one AVECC home to another. How do we transfer our service?
• General - What is a CFL?

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