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Frequently Asked Questions
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General
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How do I create an online account so I may pay my AVECC bills online?
General
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Who do I contact if I have questions about any capital credits I may be due or would like more information about your capital credit payment history?
General
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What are capital credits?
Rates
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Is there a place online where I can find the electric rates AVECC offers?
Fees
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How do I sign up for levelized billing?
Energy Services
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Are rebates available for new air conditioner units?
General
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How can I get copies of 2012 bills?
General
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When does a new customer receive their deposit back?
Energy Services
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What is the availability charge on my bill?
Policy
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If I am on levelized billing, can I pay only the current monthly charges and still be in the levelized billing program?
Rates
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Do you offer a discounted rate for seniors over 65?
Policy
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If I install solar and produce extra electricity, will AVECC buy it back?
General
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How do I set up a login account to access my bill?
General
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What are the Seven Cooperative Principles?
Most Popular
Rates
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Are there certain times of the day that we pay more for electricity?
General
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When trying to view my bill online, why does it show "Please check to make sure your account number is valid?"
Energy Services
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How do I safely connect a back-up generator to my home?
General
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If I hook up a wind turbine system and it generates more electricity than I use does my meter turn backwards or do I get a credit?
Energy Services
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Does Arkansas Valley Electric offer energy audits or blower door tests?
General
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Where do I find a list of patricipating businesses for the Co-op Connections Card?
Energy Services
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Do you offer average monthly payment plans?
General
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I would like to go paperless. Can I receive an e-bill with e-mail notification that it is ready?
General
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Can I view an electronic copy of the Rural Arkansas Living magazine online?
General
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How do I locate a pharmacy or lookup the price of a prescription medication?
Fees
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What is the cost for paying your bill online?
General
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What are my payment options?
General
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Am I really an owner of Arkansas Valley Electric?
General
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What are your specifications for net metering?
General
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How do I report tree limbs on electric lines?
General
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My bill seems really high this month. Can you help me figure out why?
General
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How do I set up electric service for my new home?
General
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Can I set up an automatic draft for bill payment from my checking account?
General
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Can I change the due date on my bill?
General
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We're moving from one AVECC home to another. How do we transfer our service?
General
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What is a CFL?
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