Outage Reporting Tips

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Here are a few simple tips that will help you quickly and accurately report a power outage:

Phone

When reporting by phone, call our 24 hour automated outage reporting system at 1-866-862-8322. Please have your account number and phone number listed on the account readily available. Please note that during widespread or prolonged outages, the phone lines may become congested and reporting online may be a better option if available.

Online

Go to our homepage and click “Outage Center” then click “View Outage” button to see the number of members currently affected by outages and their locations. Click on the “Report Outage” button to see several options offered by AVECC to report your power outage. Please have your account number, phone number, or meter number readily available. Reporting online ensures no busy signals and enters your outage directly into our system.

Website

In the event of a major prolonged outage, important news and restoration updates will be posted on our homepage under Outage Information or News Center/Featured Post Outage Update. You may also sign up to receive outage updates and information via email.

Facebook & Twitter

Outage information and restoration updates will also be available on our Facebook page at MyEnergyAVECC and now on Twitter @MyEnergyAVECC. However, please DO NOT report power outages on Facebook or Twitter!

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