Arkansas Valley Electric has upgraded to a more efficient Outage Management System Report an Outage Online Button(OMS). To report your power outage, simply dial our toll-free number — 1-866-TOAVECC (or 1-866-862-8322) and follow the voice prompts. Your outage will be automatically reported based on your phone number at your outage location. That’s 24 hours a day — 7 days a week!

The following are just a few of the advantages the toll-free outage system will offer you:

  • No more busy signals when you call to report an outage.
  • Faster, more efficient, because your outage will immediately be automatically entered into our outage system, allowing for quicker response by our crews.
  • Automated call-backs when power is restored (if requested).

The outage reporting system utilizes caller-id functionality to decrease the amount of time you have to spend on the phone. For the outage system to work efficiently, Arkansas Valley Electric needs your updated phone number for any phone you may use to call in an outage — home phone and cell phones. Update my phone numbers.

You may also login and report an outage online via the Member Service Portal or from our mobile app on your smartphone.