We understand that unexpected expenses or circumstances may come our way from time to time. That is why at Arkansas Valley Electric we try to work with our members as much as possible.

If you are experiencing financial hardship, we would like to offer opportunities to help you:

  1. Call our office before the “shut-off date” listed on your bill to arrange a Delayed Payment Agreement. We will defer the remainder of your bill to your following 3 months bills.
  2. Call our office before the “shut-off date” listed on your bill to request an extension. A quicker and easier option is to login to your account and request an extension online. Once logged in, click on the “Usage” tab and select “Arrangements”.
  3. Visit any of our offices to fill out a form for Sales Tax Exemption. Qualifying low income residential members with total household income of $12,000 or less or business members with tax-exempt status may be exempt from sales tax on the first 500 KWh used each month.
  4. Contact one of the following agencies for payment assistance –

Arkansas

  • ARVAC Inc.: 479-229-4861
  • Crawford, Sebastian Comm. Dev. Council Inc. (C-SCDC): 479-785-2303
  • Community Outreach Service (COS) Paris: 479-963-3300
  • Help Network Inc.: 501-967-7890
  • Crawford County DHS: 479-474-7595
  • Franklin County DHS: 479-667-2379
  • Johnson County DHS: 479-754-2355
  • Logan County DHS (Paris): 479-963-2783
  • Logan County DHS (Booneville): 479-675-3091
  • Madison County DHS: 479-738-2161
  • Newton County DHS: 479-446-2237
  • Pope County DHS: 479-968-5596
  • Scott County DHS: 479-637-4141
  • Sebastian County DHS: 479-646-6211
  • Yell County DHS: 479-495-2723

Oklahoma

  • Sequoyah County
    Sequoyah County Human Services: 918-775-4463
    Cherokee Nation of Oklahoma: 918-775-6834
  • Leflore County
    Oklahoma Dept. of Human Services: 918-649-2300 or 800-482-8988
    Choctaw Nation of Oklahoma: 800-522-6170
    Kibois Community Action Foundation Inc.: 918-647-3267
    Salvation Army: 918-647-8780