An Alternative to Traditional Electric ServicePrePayLogo

  • No Deposits / No Late Fees
  • Get Balances via Text & Email
  • Pay What You Want
  • Pay When You Want
  • MOBILE FRIENDLY
Take Control Over Your Power

With Prepay Power, you pay for electricity how and when you choose, the same way you buy gasoline for your car. Purchasing electricity before you use it allows you to control your budget and pay how much you want, when you want. And there are no security deposits or late fees. Instead of a monthly statement, your usage and balance are calculated daily. Track your usage by phone or online at avecc.com.

How Does It Work? You purchase electricity before you use it. Make payments when you want to, online, over the phone, or in person at an office location or kiosk. When your account runs low, you will get an alert by phone, text or email, letting you know it is time to recharge your account. If funds in your account run out, electrical service will be automatically disconnected. You will be notified by phone, text or email that your service has been cut off. You can recharge your account at any time, day or night, online, by phone, or at a kiosk, and service will be automatically restored within thirty minutes. There are no disconnection or reconnection fees.

Who Can Participate? All residential and farm non-demand, 200 AMP accounts qualify. Levelized billing cannot be used with Prepay Power.

How Do I Get Started? New customers will pay a $25 membership fee, $10 connect fee, and purchase a minimum of $20 in energy. No deposits required.

Existing customers with a traditional account may convert to Prepay Power at any time. No fees, but you will need a minimum $20 of energy. Any deposits on your existing account will be credited toward account balances or to your prepay account. Existing members with account balances can use the debt-management program. Each time you make a payment, a portion will go toward the outstanding balance.

Should you decide Prepay Power doesn’t work for you, it’s simple and easy to return to a traditional account at any time, although you will need to pay any required deposits.

PaySite Kiosks – Make electric payments by check, cash or credit card at one of our PaySite kiosks.

Download & Print Terms & Conditions/Application

PrePay Agreement Form - Online Application

  • The undersigned (hereafter called “Member”) hereby applies for participation in the Pre-Pay electric program (hereafter called “PREPAY POWER”) offered by Arkansas Valley Electric Cooperative (hereafter called “Cooperative”), to its Members and agrees to the following terms and conditions:
  • Terms and Conditions

  • (1) The terms and conditions set forth in the application for membership continue to apply in addition to the terms and conditions of this Agreement and PREPAY POWER program guidelines, including future changes by the Cooperative. (2) Pay all applicable fees and comply with the By-laws, policies, rules and regulations of the Cooperative required to participate in the PREPAY POWER program. (3) Member will not be mailed a monthly statement of electric usage or other applicable fees or charges. (4) Member shall be responsible to regularly monitor the balance on their PREPAY POWER account via either text message (fees may apply based on your cell phone plan), our customer portal at AVECC.COM, on our App or via voice alerts. (5) Member understands that electric service is subject to disconnection, any day, including weekends and holidays, without any written notification from the Cooperative to the Member, once the account balance reaches $0.00. If a member decides to leave Pre‐Pay, and instead elects standard billing ("post‐pay billing"), any credit balance will be applied to the next month’s post‐pay bill. If that customer is leaving AVECC’s system, any refund due will be processed in the same manner that post‐pay customers are processed and the refund will be sent to the customer within thirty (30) days. If a Pre‐Pay member decides to change to post‐pay and has a remaining arrearage balance, and has not defaulted on a pay arrangement within the last twelve (12) months, a new pay arrangement will be implemented if requested. A Pre‐Pay customer changing back to post‐pay will be treated the same, subject to AVECC's Electric Service Rules, Regulations and Conditions of Service, as post‐pay members with regard to whether a deposit will be assessed. If a review of the member’s credit profile will necessitate a deposit to establish service, then such deposit may be required. (6) Member may purchase power during normal business hours at any Cooperative office, 24 hours a day through the customer portal at AVECC.COM or thru our App. Payments by phone are also accepted 24 hours a day at 800-468-2176, option 3 or through our IVR at 800-468-2176, option 2. The continuation of your electric service under Pre‐Pay depends on you prepaying for service, and if your balance falls below $0, your service may be immediately disconnected with notice by phone or electronic means only. In the event of impending disconnection, no notice will be posted at your home. You may switch back to standard billing at any time, without any fees.
 

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