Arkansas Valley Electric Cooperative (AVECC) will be continuing to suspend service disconnections for residential and business customers until April 17, 2020, due to the ongoing COVID-19 pandemic.
AVECC’s efforts to encourage social distancing will continue until further notice by closing office lobbies. On-site payments will be taken via drive-thru options at the Ozark, Waldron, and Van Buren locations. The drop box option will be available at the Pocola location. These services will continue to be available during regular business hours from 8:00 am to 5:00 pm Monday-Friday. Customers may also pay online.
AVECC leaders are continuing to monitor the unprecedented public health emergency closely. They will continue to evaluate AVECC’s response to the rapidly evolving situation weekly.
Ben Shaffer, COO, stated, “Business continuity plans developed by electric cooperatives are designed to maintain the health and safety of the people working for them and to ensure that business-critical operations continue without interruption. These measures help ensure that your electric co-op continues to provide reliable electricity during a business continuity event. Our number one priority is to serve our membership and keep our employees safe. We will continue to keep the lights on in our communities.”
Planning for a health emergency, such as a pandemic, is unique from other business continuity planning. It requires businesses to prepare to operate with a significantly smaller workforce, a threatened supply chain, and limited support services for an extended period.
Al Simpson, CEO, stated, “AVECC is continuing to be prepared in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce and keeping key personnel such as line workers and member service representatives available so we can continue to provide excellent service.”
In addition, AVECC encourages customers to be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent AVECC, and they make threats or demand immediate payment, hang up and immediately call AVECC at 479-667-2176.
AVECC encourages customers to contact customer service departments with any questions or concerns and can assist customers with any necessary payment arrangements.