AVECC Suspends Service Disconnections Until March 20 in Response to COVID-19

Arkansas Valley Electric Cooperative (AVECC) will be suspending service disconnections for residential and business members until March 22, 2020, due to the COVID-19.

AVECC has also taken steps to encourage social distancing by closing office lobbies. On-site payments will be taken via drive-thru options at the Ozark, Waldron, and Van Buren locations. The drop box option will be available at the Pocola location. These services will continue to be available during normal business hours from 8:00 am to 5:00 pm Monday-Friday. Members may also pay online.

AVECC leaders are closely monitoring the public health emergency and will continue to evaluate how AVECC will respond to the rapidly evolving situation on a weekly basis.

Planning for a health emergency, such as a pandemic, is unique from other business continuity planning. It requires businesses to prepare to operate with a significantly smaller workforce, a threatened supply chain, and limited support services for an extended period.

Al Simpson, CEO, stated, “AVECC is now taking steps to be prepared in the event there is a significant impact from the coronavirus in our communities. We are focused on maintaining a healthy workforce and keeping key personnel such as line workers and member service representatives available so we can continue to provide excellent service.”

In addition, AVECC encourages members to be on the lookout for suspicious emails, phone calls, or persons impersonating business employees or charitable organizations. Unfortunately, scammers take advantage of opportunities such as this when households are otherwise preoccupied. If you get a call from someone claiming to represent AVECC, and they make threats or demand immediate payment, hang up and immediately call AVECC at 479-667-2176.

AVECC encourages members to contact member services with any questions or concerns and can assist members with any necessary payment arrangements.

For more information on AVECC and to stay up-to-date with all AVECC news, please visit www.avecc.com.