Member portal & mobile app
MyAVECC
Manage your account, view bills, pay online, set up alerts, and report outages — all from your phone or browser.
Pay your bill
Pay anytime, set up Auto Pay, store payment methods, view billing history.
Track your usage
See how much energy you're using, spot trends, and get tips to save.
Outage alerts
Get push notifications for outages and restoration updates in your area.
Help center
MyAVECC questions
Category
How-To Register for MyAVECC
Where can I find my account number?
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Downloads:
How do I set up my mobile and email for notifications?
You may choose how you receive notifications from MyAVECC (email or SMS) by updating your notifications preferences.
- Log in to your MyAVECC account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
How do I set up stored payment methods, such as a credit card?
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
What is Auto Pay and do I need to sign up for it?
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
I'm being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in MyAVECC, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
How can I view my energy use?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
Category
How-To Set Up Auto Pay
What are the benefits of setting up Auto Payments?
Auto payments allows you to enjoy the convenience of automating your account so you never miss a bill payment and keep your services up and running.
Save time: You no longer have to manage all of your monthly bills manually.
Save Money: Stop paying for potential late fees or service interruptions when you don’t have to!
Is the process of setting up Auto Pay complicated?
Setting up Auto Pay in MyAVECC is as easy as 1, 2, 3…
Step 1: Log in to MyAVECC
Step 2: Set up Auto Pay in just a few clicks. Instructions can be found below.
Step 3: Rest easy knowing your bills will be paid on time!
Category
Other Frequently Asked Questions
Is the mobile app secure?
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
What is the difference between the MyAVECC web portal and mobile app?
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Do I have to use MyAVECC to pay my bill?
No. You can take advantage of all the features of MyAVECC or you can continue to pay your bill as you currently do.
Visit [url] to view all payment options.
Can I manage and make payments on multiple accounts with MyAVECC?
Yes. MyAVECC shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
How current is the account information in the app or website?
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
How do I avoid being scammed by another party when being asked about MyAVECC and my new account number?
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be our Employee, please report it to us.