ATTENTION Auto Pay Members

If you previously used automatic payments with us, you will need to re-enter your payment information. Instructions for how to register your account and set up Auto Pay will be available on July 29th. 

ATTENTION PrePay Members

If you previously used prepaid billing with us, you must set up Paid notifications in MyAVECC.
Instructions for how to set up PrePay notifications will be available on July 29th. 

How can SmartHub help you control your account?

Our MyAVECC mobile app and web portal will keep you informed and will show you where to save time and money on your bills.

• Billing & Payments: No more waiting for your bill to arrive in the mail; access your bill at any time from anywhere. Save time with easy payment options to avoid late fees and service interruptions.
• Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.
• Paperless Billing: What if you could save some time and a tree at the same time? Activate MyAVECC paperless billing, an eco-friendly way to instantly access your bill.
• Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.

MyAVECC gives you complete control over your account by providing the tools you need to make the right decisions about it.

Other Frequently Asked Questions (FAQs)

• Is the mobile app secure?
• Yes. All critical information is encrypted in every transaction run, and no personal information is stored on your phone or tablet. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
• What is the difference between the MyAVECC web portal and the MyAVECC mobile app?
• Both platforms are part of our online account management system for members. Both the web version and mobile app allow you to securely access your account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues. The free, secure mobile app is available to download and install on mobile devices and tablets.
• Do I have to use MyAVECC to pay my bill?
• No. You can take advantage of all the features of MyAVECC or continue to pay your bill as you currently do.
• Visit https://www.avecc.com/ways-to-pay to view all payment options.
• Can I manage and make payments on multiple accounts with MyAVECC?
• Yes. MyAVECC shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
• How current is the account information in the app or website?
• The information you see in the app and on the website is shown in real time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
• How do I avoid being scammed by another party when being asked about MyAVECC and my new account number?
• Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers, or any other type of personal information.

If you do receive such communication from someone claiming to be our Employee, please report it to us.