How can I view my energy use?
You can view your energy use on the website and app. On the website: Click My Usage Select My Usage then select Usage Explorer On the app: Select the Energy Use icon to view your energy use.
I’m being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in MyAVECC, you will continue to receive a monthly bill in your mail. When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we […]
What is Auto Pay and do I need to sign up for it?
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date. How to sign up on the website: […]
How do I set up stored payment methods, such as a credit card?
You can save bank account and/or credit/debit card information for future one-time payments. On the website: Click My Profile Click on Manage My Stored Payment Accounts and follow instruction On the app: Select Settings Select Stored Payment Accounts and follow instructions
How do I set up my mobile and email for notifications?
You may choose how you receive notifications from MyAVECC (email or SMS) by updating your notifications preferences. Log in to your MyAVECC account Click on “Notifications” Click Manage Contacts to add or change email address and phone numbers Enter verification code to activate Click on Manage Notifications to set up SMS and email alerts
Where can I find my account number?
You can find your account number on a printed bill statement mailed to your residence or business. You can also call us for assistance. Downloads: How to Read Your Electric Bill.pdf How to Read your WAVE bill.pdf