Members can report a service interruption 24 hours a day, 7 days a week:
- Access our automated outage reporting system by calling 1-866-862-8322 (1-866-TOAVECC),
- Report online at https://avecc.smarthub.coop.
- Report online from our mobile app on your smartphone.
Please Note: During major outages, phone lines may become congested and reporting your outage online via the Member Service Portal or mobile app may be a better option. DO NOT report outages on Facebook or Twitter.
Tips to Quickly and Accurately Report a Power Outage
Phone:
- When reporting by phone, call our 24 hour automated outage reporting system at 1-866-862-8322.
- Please have your account number and phone number listed on the account readily available.
- Please note that during widespread or prolonged outages, the phone lines may become congested and reporting online may be a better option if available.
Online:
- Go to our homepage and click “Outage Center” then click “View Outage” button to see the number of members currently affected by outages and their locations.
- Click on the “Report Outage” button to see several options offered by AVECC to report your power outage.
- Please have your account number, phone number, or meter number readily available.
- Reporting online ensures no busy signals and enters your outage directly into our system.
Website:
- In the event of a major prolonged outage, important news and restoration updates will be posted on our homepage under Outage Information or News Center/Featured Post Outage Update.
- You may also sign up to receive outage updates and information via email.
Facebook & Twitter:
- DO NOT report power outages on Facebook or Twitter.
- Restoration updates and other outage information will be posted as available on our Facebook page at MyEnergyAVECC and on Twitter @MyEnergyAVECC.
