Penny Baker - Employee Spotlight
Penny Baker
Member Services Team Lead | 17 Years
"In my role, I manage schedules, approve time, and support my team of Member Service Representatives. I am involved with complex inquiries and escalated calls, assisting with billing and service orders, and coordinating extensively with other departments like engineering and operations to ensure our members' needs are met effectively right here in our local Ozark service center.
I really appreciate working here because the cooperative truly strives to help everyone in our communities, and they're also really good about showing appreciation for us employees."