How does the Interactive Voice Response (IVR) work when I report an outage?
To report a power outage, simply dial our toll-free number — 1-866-TOAVECC (or 1-866-862-8322) and follow the voice prompts. The IVR system is of great benefit during widespread outages when other phone lines can get congested. If you are calling from a phone number that is associated with your account, the system utilizes caller-id functionality […]
What should I do after power is restored?
Wait a few minutes and then turn on a few appliances at a time to prevent a sudden inrush of current on the power lines. Check food in refrigerators and freezers for signs of spoilage. If in doubt, throw it out.
How can I best be prepared for outages?
If your lights go off during a storm, be prepared for the power outage. Assemble supplies to have on hand rather than rushing around when the storm is coming and waiting in long lines for milk or bread. Rotate your supplies to keep them fresh and use the following checklist to prepare for power outages: […]
How do I report a power outage?
Members can report a service interruption 24 hours a day, 7 days a week: Access our automated outage reporting system by calling 1-866-862-8322 (1-866-TOAVECC), Report online at https://avecc.smarthub.coop. Report online from our mobile app on your smartphone. Please Note: During major outages, phone lines may become congested and reporting your outage online via the Member […]
How do I confirm a power outage?
When a storm or other circumstance causes a power outage, immediate action is taken by Arkansas Valley Electric Cooperative to restore electric service as quickly and safely as possible. There are also some steps you, as a part owner of this Cooperative, can take, before, during and after a power outage that will make it […]