We understand that unexpected expenses or circumstances may come our way from time to time. That is why at Arkansas Valley Electric we try to work with our members as much as possible. If you are experiencing financial hardship, we would like to offer opportunities to help you.
Before the “shut-off date” listed on your bill, you may use any of the following assistance programs:
- Call our office to arrange a Delayed Payment Agreement (DPA). We will defer the remainder of your bill to your following 3 months bills.
- Call our office to request an extension.
- Log into your account and request an extension online. Once logged in, click on the “Usage” tab and select “Arrangements”.
- Visit any of our offices to fill out a form for Sales Tax Exemption. Qualifying low income residential members with total household income of $12,000 or less or business members with tax-exempt status may be exempt from sales tax on the first 500 KWh used each month.
- Contact one of the following agencies for payment assistance:
Agencies for Payment Assistance
- Arkansas
- ARVAC Inc.: 479-229-4861
- Crawford, Sebastian Comm. Dev. Council Inc. (C-SCDC): 479-785-2303
- Community Outreach Service (COS) Paris: 479-963-3300
- Help Network Inc.: 501-967-7890
- Crawford County DHS: 479-474-7595
- Franklin County DHS: 479-667-2379
- Johnson County DHS: 479-754-2355
- Logan County DHS (Paris): 479-963-2783
- Logan County DHS (Booneville): 479-675-3091
- Madison County DHS: 479-738-2161
- Newton County DHS: 479-446-2237
- Pope County DHS: 479-968-5596
- Scott County DHS: 479-637-4141
- Sebastian County DHS: 479-646-6211
- Yell County DHS: 479-495-2723
- Oklahoma
- Sequoyah County
- Sequoyah County Human Services: 918-775-4463
- Cherokee Nation of Oklahoma: 918-775-6834
- Leflore County
- Oklahoma Dept. of Human Services: 918-649-2300 or 800-482-8988
- Choctaw Nation of Oklahoma: 800-522-6170
- Kibois Community Action Foundation Inc.: 918-647-3267
- Salvation Army: 918-647-8780
